2 ml twice a day of a 3mg/ml suspension is still 12 mg daily which is still not what marci-kids.com recommends. also, your compound isnt being made properly so that in itself makes it ineffective, even if you did have the correct dose.
when i switched to caracream, i wasnt aware that i was supposed to give 3.5 ml at a time, in order for there to be enough sodium bicarb to prevent the drug from being degraded in the stomach. so basically, in that time i had a baby who was basically on no meds at all. since there wasnt enough buffer, the meds became ineffective. he was super fussy and had trouble during feedings. once i started giving the med properly it totally changed.
i would keep on being persistant and do not hesitate to call marci-kids yourself.